This Privacy Policy explains how Linguist Haven processes personal data in connection with its website, course enquiries, small-group language courses, and related communication.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and portability where the conditions are met. We may need to retain some information where legal obligations or legitimate business needs apply.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where necessary to protect privacy and prevent misuse, and we will respond within the period required by applicable law.
We keep personal data only for as long as needed for the purposes described in this policy, including course administration, accounting, dispute handling, legal compliance, and security. When data is no longer required, we delete it or anonymise it, unless a longer retention period is required by law.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, services, or legal requirements. The revised version will apply from the date it is made available on the website, unless a different effective date is stated.
We use personal data to respond to enquiries, assess course level, match participants to suitable groups and timetables, manage enrolment, organise lessons, provide guided practice and progress summaries, process payments, maintain records, secure the website, and comply with legal obligations. We may also use data to communicate about course administration and service changes.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, and online lesson delivery. These parties act on our instructions or in a limited independent role and are expected to handle data only for the services they provide.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our rights, protect our users, or respond to lawful requests. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Under the GDPR, we process personal data on a lawful basis appropriate to the context, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for course administration, communication, website operation, and related business needs.
Where the GDPR applies, individuals may have the right to access, rectify, erase, restrict, or object to certain processing, and to request portability where applicable. If processing is based on consent, that consent may be withdrawn for future processing without affecting prior lawful processing.
We may process identification and contact details, enquiry content, course level information, enrolment and scheduling details, payment-related records, communication history, and technical data such as device, browser, and usage information. Where needed for online lessons, we may also process connection and platform data necessary to deliver the session.
We collect personal data from forms, messages, booking steps, level screening, course administration, and participation in classroom or online lessons. We may also receive limited information from payment processing, communication tools, and website analytics or security functions, where those tools are used.
We may use essential cookies for security and core operation, functional cookies to remember settings, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.
We use browser settings and any available on-site controls to manage non-essential cookies. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage, but it should not prevent basic access to the website.
